Shipping Zones:

We currently offer shipping services within Dubai and its surrounding areas. For deliveries to specific regions, please contact us for assistance.

Shipping Timelines:
Orders are processed and dispatched within 1-3 business days. The estimated delivery time within Dubai is 2-5 business days, excluding weekends and public holidays. We strive to get your order to you as quickly as possible while maintaining the highest quality standards.

Shipping Rates:
We offer free shipping on all orders above AED 250 within UAE.

Tracking Your Order:
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number through the designated courier service.

Delivery Attempts:
Our courier partners will make multiple attempts to deliver your package. If you are unavailable, they may contact you to schedule a suitable delivery time. Please ensure someone is available at the provided address to receive the package. Failure on delivery may incur additional charges.

Delivery Address:
Please ensure that your delivery address is accurate and complete. Any changes to the delivery address after the order has been dispatched may incur additional charges.

Delivery Confirmation:
A confirmation email will be sent once your order has been delivered. If you have not received your order within the specified timeframe, please contact us for assistance.

Damaged or Lost Packages:
In the rare event of a damaged or lost package, please contact us immediately. We will initiate an investigation with the courier service to resolve the issue promptly.

International Shipping:
At the moment, we only ship within UAE. For international shipping inquiries, please reach out to us for personalized assistance.

For any further questions or assistance regarding our shipping policy, feel free to contact us illuminate@spiritualalchemy.art

Thank you for choosing Spiritual Alchemy Dubai. Illuminate your space with our handcrafted candles and home decor!

Return Eligibility:
To be eligible for a return, your item must be unused, undamaged, and in the same condition as received. Returns are accepted within 1 day of receiving your order.

Return Process:

♥ Initiate Return Request:
Contact us at illuminate@spiritualalchemy.art to initiate the return process. Provide your order number, the reason for the return, and clear photographs of the item if it is damaged.

♥ Return Approval:
We will review your request and provide you with instructions for the return process. Approval of the return is subject to the eligibility criteria mentioned above.

♥ Package the Item:
Pack the item securely in the original packaging, if possible. Include all accessories and any additional items that came with the product.

♥ Return Shipping:
You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. Consider using a trackable shipping service to ensure the safe return of your item.

Inspection and Refund:
Once we receive your return, we will inspect the item to ensure it meets the eligibility criteria. If approved, a refund will be transferred to your bank account.

Refund Processing Time:
Please allow 5-10 business days for the refund to be processed after receiving the returned item.

Damaged or Defective Items:
If your item is damaged or defective, please contact us within 24 hours of receiving your order. I will arrange for a replacement or refund.

Exchanges:
We currently do not offer exchanges.

Contact Information:
For return inquiries, contact us at illuminate@spiritualalchemy.art.

Thank you for choosing Spiritual Alchemy Dubai. Illuminate your spiritual journey with our handcrafted candles and home decor.